Terms and Conditions
1. Introduction
Welcome to MCO Universal Transfers. By booking transportation services through our website https://mcouniversaltransfers.com/ or using our services, you agree to comply with and be bound by the following Terms and Conditions.
These terms apply to all bookings, reservations, and transportation services provided by our company.
2. Booking and Reservations
All reservations must be made through our website, phone, or approved booking channels.
By making a reservation, you agree that:
All information provided is accurate and complete.
You are at least 18 years old or have permission from a legal guardian.
The booking confirmation email serves as proof of your reservation.
We reserve the right to refuse or cancel a booking if fraudulent, incomplete, or incorrect information is provided.
3. Payment Terms
Payment for transportation services must be made at the time of booking unless otherwise agreed.
Accepted payment methods may include:
Credit cards
Debit cards
Online payment systems
All prices are displayed in U.S. Dollars unless otherwise stated.
4. Cancellation and Refund Policy
Customers may cancel their reservation under the following conditions:
Free cancellation if done at least 24 hours before the scheduled pickup time.
Cancellations made within 24 hours of pickup may be subject to cancellation fees.
No-shows may be charged the full booking amount.
Refunds, if applicable, will be processed using the original payment method.
5. Flight Delays and Waiting Time
We monitor flight arrivals to accommodate reasonable delays.
Our drivers may wait for passengers for a limited time after arrival:
Airport pickups typically include complimentary waiting time.
Additional waiting time may result in extra charges.
Please notify us immediately if your travel plans change.
6. Passenger Responsibilities
Passengers agree to:
Provide accurate pickup and drop-off information.
Arrive on time at the designated pickup location.
Treat drivers and vehicles with respect.
Passengers are responsible for any damages caused to the vehicle during the trip.
7. Luggage Policy
Standard luggage allowance is based on the vehicle capacity.
Passengers must inform us in advance if they have:
Excess luggage
Oversized items
Special equipment
Failure to provide accurate luggage information may result in vehicle changes or additional charges.
8. Safety and Conduct
For safety reasons:
Seat belts must be worn when available.
Illegal substances and dangerous items are prohibited in the vehicle.
Drivers have the right to refuse service if a passenger poses a safety risk.
9. Service Availability
Transportation services are subject to availability, weather conditions, traffic conditions, and other unforeseen circumstances.
While we strive to provide timely service, we are not liable for delays caused by:
Traffic
Weather
Road closures
Events beyond our control
10. Limitation of Liability
To the fullest extent permitted by law, MCO Universal Transfers shall not be liable for:
Missed flights or travel connections
Loss or damage to personal belongings
Delays caused by external factors
Passengers are responsible for ensuring they allow sufficient travel time.
11. Website Use
Users agree not to:
Use the website for fraudulent purposes
Attempt to gain unauthorized access to systems
Interfere with website functionality
We reserve the right to modify or discontinue website services without notice.
12. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
Continued use of our services indicates acceptance of the updated terms.
13. Contact Information
If you have questions regarding these Terms and Conditions, please contact us through our website: